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FAQ

Shop Restock Matters

As I create everything from scratch and never have a fixed plan as to what will be made in the next round. The time it takes for each batch varies. I can't tell for sure when an update will be until a few days before it is ready to go. The best way to stay on top of things is to follow my progress on Instagram @LithopsStudio and check the bio there for most up to date details. Another way to be notified is to sign up for my mailing list. I don't send a lot of mail, maybe 1-2 every month, just when a shop update is looming or in the case I need to share urgent news.

There isn't really a fixed frequency of restocks but I would say at about once per month if I am in town. To have most up to date details on when the next restock will be, follow me on Instagram @LithopsStudio for updates or join my mailing list (-:

I sell through my online shop only. If you see a particular item on my Instagram but can't find it in the shop, it's either not available for purchase yet or sold out. Anything that's available for sale will be in the shop.

I create in small batches and once things are ready, a date and time will be scheduled where they will be restocked into the shop. The exact details will be announced on Instagram at least 1 day prior to the restock and an email will be sent to my mailing list. I will also do a preview of what's heading into my shop on my Instagram stories before the update if I haven't already shared everything in a post.

Unfortunately, no - This is to be fair to everyone who waited for the scheduled date and time to purchase something.
I have made reservations before in the past when I was less aware. I learnt how disappointing it can be to wait for a specific item to head into the shop to find you never even had a chance. But please know that I am always thankful for all of your interest in procuring one of my pieces.

 

It's really hard to say. But if there's a particular creation that you are gunning for, I'd recommend coming to the shop at the scheduled restock date and time to make the purchase. Also, create an account for speedier checkouts (-: I guess all I can say is some things go fast and some things go slow.

 

Items in your cart are not reserved and if someone else completes checkout for that item before you, it can become sold out. Please update your cart and review the items before checkout if something in your cart gets sold-out. 

 

I’m sorry you didn’t manage to get the item you wanted however I do not take special orders of this nature. I need the freedom to create. If I constantly take orders to remake items after each shop restock I will not be able to grow. Your understanding is appreciated!

 

Amex, ApplePay, GooglePay, MasterCard, Paypal, ShopPay, Visa

Shipping

Processing time of 3-5 working days for final assembly and for your parcel to be carefully packed.
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Local (Singapore) - 3-5 working days on average not accounting for unexpected delays

International - 2-4 weeks on average not accounting for unexpected delays
* There are extended delays of months arising from the effects of Covid19

 

I use DHL Global for my international deliveries and from what I know they delivery to pretty much all destinations.
However, there are specific conditions that might cause temporary suspensions of shipping to certain destinations. In such cases I will make an announcement to share the news. Please review ' Effects of Covid 19 on Shipping ' page.
Local orders you can use the tracking number included in your dispatch email to track your order.
I use two services to send parcels in Singapore
Singpost Tracked Mail -  https://www.singpost.com/track-items

International orders
You can use the tracking number included in your dispatch email to track your order.
I use DHL Global to send parcels internationally

Local
Local deliveries are a flat 3.50SGD

International
The cost of international deliveries depends on your destination as well as on the weight of your parcel but in general it starts at about 11SGD and capped at 20SGD.

Process and Materials

I use ceramic clays for all of my work. These clays need to be fired in a kiln to a temperature of beyond 1000 degrees celsius to fully mature. Bulk of my work thus far is made using porcelain clay but I always enjoy experimenting with different stoneware clays with different characteristics.

 

 

The gold you see used on my work is real 22K gold. It is specially formulated to be used on ceramics and needs to be fired in the kiln to achieve its final form. I'm not exactly sure of its exact constituents but I'd say it's really small particles of gold in some kind of solvent?

I work with ceramics so the ' gloss ' you see is actually ceramic glaze. It needs to be fired in a kiln to temperatures beyond 1000 degrees celsius where it turns glassy and strong.

Others

It depends on the project itself and the time frame given. Under certain circumstances for example; if I lack the confidence that I can fulfil the request or if the request is not in line with my values, I may have to kindly reject the project. I also don't really take custom orders as I'd like to be able to create and experiment freely. Nevertheless, don't be afraid to ask. If you have something in mind, feel free to drop me an email at hello@lithopsstudio.com and we can discuss the possibilities. Please don't take it personally if I have to turn down your request, though. I am but one person with limited time and capacity. Thank you for your kind understanding.

 

Not for the moment, I may come up with something in future though so do follow me on Instagram @LithopsStudio if you'd like to stay updated. Alternatively you could subscribe to my mailing list for updates.